Improve your service and prepare your employees for a possible mystery shopping! In preparation especially in the field of mystery shopping ITC offers the possibility to make employees in the service sector familiar with the basic idea of the service quality of the company, prepare the employees for the mystery shopping and to take away their „concerns“ regarding the test clients.

ITC tests can thus explain mystery shopping results plausible. Employees who have completed an ITC test, achieve better ratings in mystery shopping than those who have not completed the training.